The Kano Model: Prioritising What Customers Actually Care About
Not all features make customers happy. The Kano Model helps you distinguish between basics, performance boosters, and delighters, and balance them in the roadmap.
RICE Scoring: A Data-Driven Way to Rank Product Ideas
Backlog debates don’t have to be opinion-based. The RICE framework helps Product Owners compare features using reach, impact, confidence, and effort.
Accessibility, Performance, and Trust: The Foundations of a Great Digital Experience
Accessibility, performance, and trust aren’t just compliance checkboxes, they’re the foundations of digital customer experience. Drawing on real-world lessons in healthcare and travel, I explore how small improvements, from plain English to secure APIs, create websites people can rely on.
MoSCoW Prioritisation: How to Sort Your Backlog Without the Drama
Backlog prioritisation doesn’t have to be chaos. The MoSCoW framework helps Product Owners and stakeholders agree on must-haves, should-haves, could-haves, and won’t-haves.
The Effort vs Value Framework: A Simple Way to Prioritise Your Backlog
The effort vs value framework one of the simplest ways to bring structure to backlog prioritisation, and once you understand it, you can apply it to almost any product decision.
Prioritisation Techniques Every Product Owner Should Know (and When to Use Them)
As a Product Owner, prioritising the backlog can feel like chaos. This series introduces the most effective prioritisation frameworks, explained simply, with practical examples.
Why Last-Minute Requests Keep Killing Your Team’s Focus (and What to Do About It)
Last-minute requests can derail your agile team. Here’s how Product Owners can handle urgent requests, protect focus, and build autonomy so the same fire drills don’t come back.
How to Optimise Organic Traffic from AI Platforms Like ChatGPT
Learn how to optimise your website for AI-driven traffic from ChatGPT and other AI platforms. Use structured data, conversational SEO, and expert strategies.
How I Use Analytics to Guide Product Decisions
Every decision affects the product's success, user satisfaction, and business goals. But how do you make these decisions with confidence? The answer lies in data—and more specifically, in leveraging analytics.
From Symantec to Scrum: How the Product Owner Role Has Evolved
Reflecting on my career journey from being a Product Owner at Symantec back in 2010 to now working in a small-to-medium business (SMB) setting, I've seen how the role of a Product Owner has evolved dramatically. The shift from the enterprise environment of a large tech company to the more flexible, fast-paced world of an SMB has been both challenging and enlightening. Here, I want to share my perspective on how the Product Owner role has changed and the way it has adapted to new methodologies, expectations, and environments over the years.
